Drew Baird Fitness was created in 2015, later evolving to solely focused on helping those with PCOS in 2018. Ever since, we've impacted the lives of thousands of women suffering from the condition.

We are based on the Mid-North Coast of NSW in a city called Port Macquarie, north of Sydney and have four fulfillment centres across the world.

• Melbourne, Australia
• Preston, United Kingdom
• Salt Lake City, United States
• Ohio, United States

We have two fulfillment warehouses in the USA. Your order will ship from either Salt Lake City or Ohio, depending on your location. This means fast, and reliable shipping for our USA Customers.

We ship to anywhere in the USA, from either our Salt Lake City or Ohio warehouse.

We attempt to process all orders within 1-2 business days, or as otherwise achievable from time to time.

Please Note: Hours and days of operation during holiday periods as orders will not be processed during times when the warehouse is closed, but will be processed in order received once the warehouse reopens from holiday periods. 

We take great care in our shipping process, but on rare occasions, damage may occur during transit. If your items arrive damaged, please email us at info@handbvitamins.com within five business days of receiving your products so we can assist you.

Delivery times are estimates only and commence from the date of shipment, rather than the date of order. Estimated arrival dates are not guaranteed. Weather delays, special events and holidays, and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, Health and Balance Vitamins make every effort to get your order to you within the estimated time frames.

Domestic USPS / UPS

• Domestic Ground: 3-10 business days
• Domestic Express: 2-5 business days

International USPS / UPS

• Standard: 6-15 business days.
• Express: 3-6 business days

DHL International Express

• Worldwide 2-5 business days

Parcels are sent via USPS or UPS from our Salt Lake City & Ohio Warehouse unless the DHL International Express option has been purchased, in which case your parcel will be sent via DHL. The above are estimates only. No timeline guarantees are expressed or implied and may change without notice.

For information on returns/exchanges, please view our Returns & Refund Policy